Do you want to reduce the time spent on support?
The Figaf Support Optimizer Tool helps you get a better understanding of what is going on in your SAP PI/PRO landscape. It gives you an easy way to track occurring errors, therefore you can see how many errors you are getting a day, and you can find out which type of errors you are receiving. To help the support process, there is an easy way to create rules for errors, so that other developers can follow the same procedure to fix the problem.
With the Support Optimizer Tool you can fix the errors in your system landscape faster, so other people in the organization aren’t left waiting for them to be fixed.
How to use?
|SOT||SOLMAN||Build Email on CBMA|
|Alert when an error occurs||X||X||X|
|Different recipient of alerts||x||(x)*||(x)*|
|Identify new alerts||x||?||–|
|General system monitoring||–||x||–|
|Ignore insignificant errors||x||(x)*||–|
|Messages with context||x||–||–|
|Integrate with service desks||x||–||x|
* require configuration