Do you want to reduce the time spent on support?
The Figaf Support Optimizer Tool helps you get a better understanding of what is going on in your SAP PI/PRO landscape. It gives you an easy way to track occurring errors, therefore you can see how many errors you are getting a day, and you can find out which type of errors you are receiving. To help the support process, there is an easy way to create rules for errors, so that other developers can follow the same procedure to fix the problem.
With the Support Optimizer Tool you can fix the errors in your system landscape faster, so other people in the organization aren’t left waiting for them to be fixed.
Tracking
Tracking that lets you know which errors occur on which interfaces
24/7 support
24/7 support — you receive step-by-step procedures to fix problems
Automatization
When the system/network is back, failed messages are reprocessed
Notifications
Ability to send emails to any Incident systems
Learning
By possessing insight into past errors, the possibility of new errors is minimized
How to use?
| SOT | SOLMAN | Build Email on CBMA | |
|---|---|---|---|
| Alert when an error occurs | X | X | X |
| Rule based | X | ? | – |
| Different recipient of alerts | x | (x)* | (x)* |
| Automate | x | – | – |
| Identify new alerts | x | ? | – |
| General system monitoring | – | x | – |
| Easy configuration | x | – | x |
| Ignore insignificant errors | x | (x)* | – |
| Has servicedesk | (x)* | x | – |
| Messages with context | x | – | – |
| Integrate with service desks | x | – | x |
* require configuration
Price
€5000, including first year support per productive instance.