Troubleshooting

Try to process synchronization with forcible linking. Rebuild links for the latest versions forcibly is required when you mix different synchronization settings. For example, first time you synchronize objects on Integration Objects page (that synchronization includes only Integration Directory types), then you synchronize them on Tracked Objects page to browse ESR objects in CTT. It’s related to the fact that all objects have only one-way links in the received metadata. An Integrated configuration object has links to Operation Mapping object, but Operation Mapping object doesn’t contain any links to Integrated configuration. So, if an Integrated Configuration object has been already synchronized, it won’t be possible to link it with currently synchronized Operation Mapping object having only Operation Mapping differences information. If the flag is enabled, synchronization algorithm will check all latest versions for chosen object types and build links between them properly.

If the first step doesn’t help, try to clear cached last change dates (Reset synchronization query button on the Agent settings page). By default, CTT will check only new/changed/deleted objects, each time when it synchronized concrete object type, CTT saves a last change date for each object type. Next time it doesn’t check objects older than cached date. Once cached dates are cleared, process synchronization with forcible linking.