new product, support helper to SAP PI/PO/PRO

I’m happy now.

The reason? I’m finally ready to share my newest creation with you! It is something that I have been spending some of my spare time on during the past few months.
Meet my POSupport tool

I have created Figaf POSupport because I saw that a lot of customers were not handling errors well in their SAP PI/PO systems. They had configured the Component-Based Message Alerting and were getting a lot of errors to their mailboxes, but they were not doing anything with them, because it was difficult to process the alerts, to figure out what the alerts were referring to, and to understand why they happened.

SAP Support Tool -POSupport
SAP Support Tool -POSupport

The POSupport tool can help you organize alerts, while assisting you in the processing phase. You can easily define rules with Xpath, which categorizes the alerts that occur. In the rule you have various options:
You can define an email concerning the solution to an issue, which should be sent to the support organization. This rule could be a great place to store your knowledge about the repeated errors that occur.
You can mark the message as canceled, so you don’t have to deal with it anymore
You can re-send messages that had problems caused by adapter errors; the messages will be re-sent every 30 minutes, until they can be processed when the system is up again

You also get a tracking function of the alerts that occur in your system; using the tracking function, you can update the status of the alerts, along with how they are handled.

There is a 30-day free trial that you can download, and get started with. My guess is that it will take you 1 hour to install and configure. It should make you see howPOSupport works.

This is the first version of the tool, so there are still more features that I would like to add. After trying it, you will probably have your own ideas on what it should contain. Please, let me know what you think: what could be improved? What should be added to it? I would like to add some reporting capabilities, so you can get an overview of how well you perform tasks.

I know that a big question you have is related to the cost of the tool. I wanted to keep the price low to get a higher user adoption rate, so the price will be 3000$/2500€. It is not a big investment – just think how many hours you could otherwise be spending on alerts.

I want to get a lot of customers to try this tool, so I can add more functionality. Until the 31st of October, POSupport will be sold at half price.

You can find out more about my POSupport tool, and see video presentations of it at

Seneste nyheder fra Figaf