Installation troubleshooting

1. License synchronization problem

If some connection issues occur during license synchronization, you will see the following dialog:

handle connection issues dialog

To finish the process do the following:

  1. Copy JSON clicking on Copy request button.

  2. Go to https://app.figaf.com/irt-lic/#/.

  3. Paste copied request to Request json field.

  4. Click on Upload button.

  5. Copy response clicking on Copy response button.

  6. Go back to Figaf Tool.

  7. Paste copied response to Response from the License Server field.

  8. Click on Save.

Next time when you will need to add some objects to the license it will ask you to do the same thing.

For the normal license flow, see License installation.